FAQ

Widget not showing

• Verify the <script> tag is added before </body>
• Check browser console for errors
• If using data-exclude, check if current route is excluded

Why does it take a moment on first load?

AI needs to learn your website content on first use (usually 1-2 minutes). The widget shows learning progress. After that, it loads from cache instantly.

Will it affect my website performance?

No. The widget uses Shadow DOM for complete isolation — it won't affect your page styles or performance. The script loads asynchronously and doesn't block page rendering.

AI answers are inaccurate

Answer quality depends on your website content richness. Ensure your site content is clear and comprehensive for better AI responses.

Browser support

All modern browsers: Chrome, Firefox, Safari, Edge. IE is not supported.

Is conversation data secure?

• Widget code is fully open source — audit every line
• Shadow DOM isolation — widget cannot access your page data
• Chat history stored only in user's browser, never on server
• No third-party tracking scripts

See Security for details.

How to refresh AI knowledge?

After updating your website content, contact us to clear the cache and trigger AI re-learning.

Contact

• Email: taiyisave@gmail.com
• Website: www.webnav.ai