Webnav.aiAI Customer Support

One line of code to give your website an AI that knows it inside out

⚡ AI Actions & E-commerce

The AI doesn't just answer — it places orders, looks up orders, tracks logistics and processes refunds in chat by calling your own API, with a confirmation step for every write.

🛒 Product Recommendations

Show product cards in chat — images, price, specs, and a tap-through to the product detail page. Horizontal scrollable recommendations.

🔌 MCP Tool Servers

Connect your tools via Model Context Protocol (JSON-RPC over HTTP) — discovered and called dynamically as the action backend. Third-party e-commerce platforms onboard in minutes, with write actions gated by confirmation.

Integration Guide →

🧲 Lead Capture

In-chat lead form plus automatic email detection. Manage leads in the dashboard.

🔗 Open API + Webhooks

Bearer API keys for /api/v1/* and HMAC-signed outbound webhooks — connect Zapier, Make, or your CRM.

📡 Multi-Channel

Slack / WhatsApp / Messenger adapters plus a credential-free generic channel — one AI across every channel.

🎙️ Voice AI

In-widget voice input (STT) and reply read-out (TTS) via the browser Web Speech API — enable with data-voice.

🔍 RAG Semantic Search

Website content is chunked and vectorized. Only the most relevant passages are retrieved per question — 10x faster.

⚡ Streaming Output

SSE streams responses token by token. First word appears within 500ms — no blank screens.

💬 One-Line Integration

Copy one script tag. Zero config. Supports Web, Android, iOS, and HarmonyOS.

🌐 Multi-Language

Auto-detects visitor language. Supports Chinese, English, Japanese, and Korean.

👤 Human Agent Support

Enterprise live chat (WebSocket), contact info display, ticket system — seamlessly escalate from AI to human.

📝 Ticket System

Visitors submit tickets with contact info. Manage status workflow (Open → Processing → Resolved → Closed) in dashboard.

🔒 Open Source & Secure

Widget code fully open source (Apache 2.0). Shadow DOM isolation. No conversation data stored.